How do I enable push notifications?

First make sure that you have allowed the AwardFares website to send push notifications. This will differ depending on your browser: Desktop Chrome Safari Firefox Mobile Due to restrictions imposed by Apple, If you're using Safari on iOS or iPadOS you need to first save AwardFares to your home screen (Check here for instructions, under "Add a website icon to your Home Screen") and then launch that shortcut in order to enable notifications. Once the permissions are enabled you can toggle the Push Notifications toggle on the Alerts page

How long in advance can I search?

For those on a Gold and Diamond tier plan, AwardFares doesn't restrict how long in advance you can search, however different airlines release tickets at different times. You can check out this blog post for more details. If you're testing AwardFares on the free tier you can only preview search results up to 30 days in advance.

How many alerts can I have?

See pricing for the limits for your subscription plan.

How many searches can I perform?

See pricing for the limits for your subscription plan. A search means a refresh of the data for a specific date. Each combination of origin, destination, and date is considered 1 search. Examples The table shows a few examples of combinations of origins and destinations along with the number of searches triggered for each date selected. Origin Destination Searches per date JFK FRA 1 (1*1) JFK, EWR FRA 2 (2*1) JFK, EWR, LGA FRA 3 (3*1) JFK, EWR, LGA FRA, MUC 6 (3*2) JFK, EWR, LGA FRA, MUC, LHR 9 (3*3)

How do I activate my account?

After signing up you should receive an email with an activation link. Click the link and your account is activated and ready to be used. If you don't see the email please check your spam folder as it may have been incorrectly marked as spam. You can also reach out to us by emailing help@awardfares.com from the same email you signed up with and we can manually activate your account.

How do I cancel my subscription?

Go to your billing page and click "Cancel Subscription". Your subscription will remain active until the end of your period.

Where is award availability data coming from?

Availability is data is aggregated from various sources.

Which airlines are supported?

We support any airline that has redemptions with any of our supported programs.

How do I delete my account?

Go to your account page and click "Delete" at the bottom of the page.

How do I book the flights I've found?

You can use the booking links available when expanding a flight. It's also available if you've added flights to the journey planner . If you want to book a trip consisting of multiple flights, the booking procedure differs depending on what airline's Frequent Flyer Program you're using. Contact your airline for more information. Here are links to a few of the programs we support: Eurobonus: https://www.flysas.com/en/eurobonus/points/fly-with-points/ United MileagePlus: https://www.united.com/ual/en/us/fly/mileageplus/awards.html Aeroplan: https://www.aircanada.com/ca/en/aco/home/aeroplan/redeem.html#/

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