We're here to help

FAQ

General

Where is award availability data coming from?

Availability is data is aggregated from various sources.

How reliable is the availability data?

You should always confirm the availability with your own Frequent Flyer Program. Availability can vary between different programs and airlines.

Which Frequent Flyer Programs are supported?

AwardFares currently only supports Star Alliance availability. We are looking into adding support for other alliances (including Oneworld and SkyTeam). Please let us know if you're interested in this.

Which airlines are supported?

Most Star Alliance airlines are supported.

How often is award availability checked?

We have a proprietary algorithm that varies the checking frequency based on several factors, including how far away the departure date/time is.

How many alerts can I have?

See pricing for the limits for your subscription plan.

How many searches can I perform?

See pricing for the limits for your subscription plan.

Account

How do I activate my account?

After signing up you should receive an email with an activation link. Click the link and your account is activated and ready to be used.

I haven't received an activation email?

First of all be sure to check your spam/junk folder. If you haven't received an activation email within 10 minutes then please try signing up again in case you mistyped your email address. If you're still having issues then please contact us.

How do I reset my password? / I forgot my password

Please visit the forgot password page and enter your account email address. You will receive an email with a link to enter a new password.

How do I delete my account?

Go to your account page and click "Delete" at the bottom of the page.

Billing

How do I upgrade my AwardFares account?

Go to your billing page and click "Upgrade".

What Credit Cards / Payment Methods are supported?

We accept all major credit cards: VISA, MasterCard, American Express, Discover, JCB, Diners Club, and Union Pay.

When does my subscription renew?

Subscriptions are paid for in advance either monthly or yearly. Your subscription will renew automatically.

How do I cancel my subscription?

Go to your billing page and click "Cancel Subscription". Your subscription will remain active until the end of your period.

How do I downgrade my subscription?

If you want to downgrade from Diamond to Gold, please cancel your subscription and re-subscribe to Gold once it has expired. If you want to downgrade to Basic simply cancel your subscription.

Why was I billed immediately when upgrading?

Subscriptions are paid in advance. When upgrading, you're billed for the new period immediately. You will receive a credit on your new plan for any unused portion of your current plan.