How long in advance can I search?

For those on a Gold and Diamond tier plan, AwardFares doesn't restrict how long in advance you can search, however different airlines release tickets at different times. You can check out this blog post for more details. If you're testing AwardFares on the free tier you can only preview search results up to 30 days in advance.

How many alerts can I have?

See pricing for the limits for your subscription plan.

Which Frequent Flyer Programs are supported?

AwardFares currently supports the following frequent flyer programs fully, and availability may match for other Star Alliance programs as well: United MileagePlus American AAdvantage Alaska Mileage Plan Air Canada Aeroplan SAS Eurobonus LifeMiles We are looking into adding support for other alliances (including Oneworld and SkyTeam). Please let us know if you're interested in this.

How many searches can I perform?

See pricing for the limits for your subscription plan.

How do I activate my account?

After signing up you should receive an email with an activation link. Click the link and your account is activated and ready to be used. If you don't see the email please check your spam folder as it may have been incorrectly marked as spam. You can also reach out to us by emailing help@awardfares.com from the same email you signed up with and we can manually activate your account.

Where is award availability data coming from?

Availability is data is aggregated from various sources.

Which airlines are supported?

We support any airline that has redemptions in the following frequent flyer programs: United MileagePlus Air Canada Aeroplan Alaska Mileage Plan American AAdvantage SAS Eurobonus LifeMiles

Please visit the forgot password page and enter your account email address. You will receive an email with a link to enter a new password.

How do I delete my account?

Go to your account page and click "Delete" at the bottom of the page.

How do I cancel my subscription?

Go to your billing page and click "Cancel Subscription". Your subscription will remain active until the end of your period.

How do I downgrade my subscription?

Go to your billing page and select a different tier. Your subscription will be downgraded at the end of your billing period.

Help – AwardFares

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